Out Of Hours Call Handling
The world has changed and we are all aware that clients have come to expect businesses to provide services around the clock. In short, people want advice and support when it is convenient to them. To move forward it is essential to provide such facilities to keep up with your competitors; however, we all know that providing 24 hour assistance is very costly and involves extensive management.
Over the last 10 years we have developed and tuned our 24 hour facility so you don't have to. Our experienced team is always here, fully trained, 24 hours a day, all year round at your disposal. We offer a fully bespoke call handling service geared to your needs to care for your clients during the hours your offices are unattended.
Our additional services can also incorporate the advantage of an overspill facility so, if you are experiencing increased calls beyond your control, you can have the assurances that service will remain unaffected.
Disaster Recovery Contingency
In addition, with the need to maintain a Disaster Recovery contingency we can enhance your own disaster recovery policy and allow for continued uninterrupted service should the worst happen to your own facilities.