First Notification of Loss (FNOL)
Providing an outstanding first notification of loss (FNOL) provision is crucial to the success of any legal expenses firm and we are proud of the fact that our systems, staff, training and auditing processes are of an award winning level.
At ULR, we pride ourselves on our ability to offer a seamless FNOL service and deliver beyond the expectations of both our insurance brokers and the thousands of customers we help on a daily basis.
We understand that for any policyholder, needing to use their policy can be a daunting thought and the way they are dealt with can often affect their decision on renewal. We use first notification of loss with every policyholder as an opportunity to compliment the level of expertise we pride ourselves on and offer the highest level of customer care thus, increase customer satisfaction and loyalty.
Our FNOL provision include the following key benefits
- All of our calls are recorded for quality control and are available for audit
- We are available for all customers 24/7, 365 days a year
- Our Service Level Agreements in place ensure calls are answered within 2 seconds.
- Smooth and efficient claim management
- Award winning training and dedication to staff productivity
- Accurate MI and data provided
- Calls are handled in our offices, not outsourced